Privacy Policy
Sipsta.au (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, make a purchase, or interact with our services.
1. Collecting Personal Information
We collect information necessary to provide our services and improve your experience. Personal Information may include:
Device Information – Examples: Browser version, IP address, time zone, cookie information, pages viewed, search terms, and interactions with the Site. Purpose: To load the Site accurately, analyze Site usage, and optimize our services. Source: Collected automatically via cookies, log files, web beacons, tags, or pixels. Sharing: With our processor Shopify and other service providers.
Order Information – Examples: Name, billing and shipping address, payment information (credit card, PayPal, etc.), email, phone number. Purpose: To fulfill orders, process payments, arrange shipping, provide invoices, screen for fraud, and send relevant updates or marketing (if consented). Source: Collected directly from you. Sharing: Shopify, payment gateways, shipping/fulfillment partners.
Customer Support Information – Examples: Any information provided during support inquiries. Purpose: To assist with your requests. Source: Collected from you. Sharing: Third-party support providers, if applicable.
2. Minors
Our Site is not intended for individuals under 16. We do not knowingly collect information from children. If you believe your child has provided Personal Information, contact us to request deletion.
3. Sharing Personal Information
We share your information with service providers to help deliver products and services, Shopify and related vendors for store operations, payment processors and shipping providers, analytics and advertising partners (e.g., Facebook, Google) for targeted ads, and authorities as required by law or to protect our rights.
4. Behavioural Advertising
We use Personal Information to provide targeted advertising and marketing communications. Google Analytics: Privacy Policy | Opt-out. Facebook Ads: Opt-out. Bing Ads: Opt-out. NAI Info: How targeted ads work.
5. Using Personal Information
We use your information to process orders and payments, deliver products and services, communicate updates, offers, or promotions, and improve our website and customer experience.
6. Cookies
We use cookies to enhance functionality, track performance, and provide marketing insights. Examples: _ab, _secure_session_id, cart, _shopify_s, _tracking_consent. Session cookies expire at the end of browsing; persistent cookies may last 30 minutes to 2 years. You can manage cookies through browser settings. Blocking cookies may affect functionality.
7. Do Not Track
We do not alter data collection in response to Do Not Track signals, as there is no consistent industry standard.
8. Retention
We retain personal information for as long as necessary to fulfill orders, comply with legal obligations, and provide services unless you request deletion.
9. Your Rights
Under Australian law, you can access or correct your information, opt-out of marketing communications, and request deletion of personal information. For European (GDPR) or Californian (CCPA) residents, additional rights apply as described in Shopify’s GDPR resources.
10. Changes
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates will be posted with a new “Effective Date.”
11. Contact Us
If you have questions or complaints: Email: info@sipsta.au